EasyPage · Visudo Labs, LLC

Support

Help with the EasyPage document scanner for iPhone.

Last updated October 21, 2026

Contact us

Email support@visudolabs.com.

The easiest way is in the app: Settings › Help › Contact Support. It opens your mail app with your app version already in the subject.

To help us help you, please include:

Common questions

How do I restore my purchase?

Open Settings › Help › Restore Purchases, or tap Restore Purchases on the unlock screen. Use the same Apple Account you bought with. Family members in your Family Sharing group can restore it too.

If it says no purchase was found, check that you're signed in to the App Store with the right Apple Account, and that you're online.

How do the free scans work?

Every install starts with 3 free scans, with every feature open. One is used each time you save a new document from the camera, Import or Open in EasyPage. The sample document, merges, splits, extracted pages and restored backups don't use one. The library and Settings show how many you have left.

After that, one payment unlocks everything for good ($6.99 in the US; the App Store shows your local price). No subscription. If you don't buy, the documents you made stay yours to open, share, export, print and back up.

Where are my documents stored?

Only on your iPhone, inside EasyPage. They're never uploaded, and we can't see them. They leave your phone only when you share, export, print or back them up.

How do I back up, or move to a new phone?
  1. On your old phone, open Settings › Backup › Back Up Now.
  2. Save the file somewhere you can reach from the new phone, such as iCloud Drive.
  3. On the new phone, install EasyPage and use Restore Purchases if you bought it.
  4. Open Settings › Backup › Restore from Backup and pick the file.

Restoring only adds documents. Any document already in the library is skipped, and the app tells you how many were added and skipped. Back up regularly: EasyPage reminds you when it's been a while.

What is App Lock?

App Lock asks for Face ID or your iPhone passcode before EasyPage opens. Turn it on in Settings › Privacy › App Lock. It's part of EasyPage Pro.

iOS checks your face or passcode. EasyPage only learns whether it matched and never sees your face data or passcode.

Why don't I see Summarize or Ask?

The AI features run on your phone, so they need one of these:

Settings › Storage and AI shows which applies to your phone. On a phone with neither, Summarize and Ask are hidden and new documents are named from their first line. Everything else works.

AI answers are labelled "AI, may contain mistakes". Check the original document before you rely on them.

Why can't I translate?

Translate uses Apple's on-device translation and needs iOS 18 or later. The first time you use a language, iOS may ask to download it.

How do I delete my data?

Delete documents in the library, or delete the EasyPage app to remove all your documents, settings and any downloaded AI model from the phone. Backup files you saved elsewhere stay where you saved them.

One thing remains: the count of free scans used is kept in the iPhone's keychain, so deleting and reinstalling the app doesn't give you new free scans. It's only a number and holds no personal information.

Privacy in short

No accounts, no ads, no analytics, no tracking. Your documents stay on your phone. Only purchase information goes to RevenueCat, so your purchase can be unlocked and restored. Read the full Privacy Policy.